tmt Responsible Gaming

tmt is committed to providing a safe, fair, and enjoyable gaming environment for all players in the Philippines. We recognise that while most players engage with our platform for entertainment, a small number may develop habits that go beyond healthy play. Our responsible gaming programme is designed to give every player the tools they need to stay in control of their activity at all times. We actively encourage players to set personal limits on deposits, session time, and wager amounts before they start playing. If you ever feel that your gaming is becoming more than just entertainment, we urge you to use the self-management tools available in your account settings. Our support team is also available to assist you with any concerns related to your gaming behaviour. Playing responsibly is not just a policy at tmt — it is a core part of how we operate every day.

Problem gambling can affect anyone, regardless of age, background, or experience level. Common warning signs include spending more money than you can afford, chasing losses in an attempt to win back funds, neglecting personal responsibilities or relationships because of gaming, and feeling anxious or irritable when not playing. If you find yourself borrowing money to fund your gaming activity, or if gaming is causing stress in your daily life, these are important signals that you may need to take a break or seek support. It is important to remember that gaming should never be used as a way to cope with financial difficulties, emotional stress, or personal problems. Honest self-assessment is the first step toward healthier habits, and tmt encourages all Philippines players to check in with themselves regularly. If you recognise any of these signs in yourself or someone you know, please reach out for help without delay.

tmt provides a range of practical account controls that allow you to manage your gaming activity directly. You can set daily, weekly, or monthly deposit limits to ensure you never spend beyond your personal budget. Session time reminders can be activated so that you receive a notification after a set period of play, helping you stay aware of how long you have been active on the platform. If you need a short break, you can use the cool-off feature to temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. For players who feel they need a longer pause, a self-exclusion option is available, which will prevent access to your account for an extended period. All limit changes that reduce your activity take effect immediately, while requests to increase limits are subject to a mandatory waiting period to protect against impulsive decisions. To access these tools, log in to your account and visit the responsible gaming section, or contact our support team at [email protected] for assistance.

Self-exclusion is a formal option available to any tmt player in the Philippines who feels they need a complete break from gaming for an extended period. When you activate self-exclusion, your account will be fully suspended and you will not be able to log in, place bets, or access any gaming features for the duration you select. Self-exclusion periods range from one month up to five years, and during this time all marketing communications from tmt will also be stopped. We strongly encourage players who choose self-exclusion to also consider reaching out to a professional counselling service for additional support during their break. Once a self-exclusion period has been set, it cannot be shortened or reversed — this is intentional, to protect you from impulsive decisions made in the heat of the moment. After the exclusion period ends, a mandatory cooling-off review is required before your account can be reactivated. If you wish to initiate self-exclusion, please contact our support team directly at [email protected] and we will process your request promptly and with full confidentiality.

Problem gambling does not only affect the individual player — it can have a significant impact on family members, friends, and loved ones as well. If you are concerned about someone close to you who may be experiencing difficulties related to gaming, there are steps you can take to help. Start by having an open, non-judgmental conversation about your concerns, focusing on specific behaviours you have observed rather than making accusations. Encourage the person to use the responsible gaming tools available on their tmt account, and offer to help them set limits or take a break if they are willing. It is also important to look after your own wellbeing during this time, as supporting someone with a gambling problem can be emotionally demanding. Professional counselling services in the Philippines can provide guidance for both the affected individual and their support network. You can also contact our support team at [email protected] if you need advice on how to raise a concern about another account holder.

If you or someone you know needs support related to problem gambling, there are dedicated resources available in the Philippines that can provide confidential assistance. The Philippine Amusement and Gaming Corporation (PAGCOR) operates responsible gaming programmes and can direct players to appropriate counselling services. The National Council on Disability Affairs and various mental health organisations in the Philippines also offer support for individuals dealing with compulsive behaviour, including problem gambling. Speaking to a licensed counsellor or therapist who specialises in behavioural issues can be an important step toward recovery and healthier habits. Many of these services are available at low or no cost, and all consultations are treated with strict confidentiality. You do not need to wait until a problem becomes severe before seeking help — early intervention is always more effective. tmt encourages every player to be proactive about their mental health and to reach out for support whenever they feel it is needed.

tmt strictly prohibits access to its platform by anyone under the age of 21, in line with Philippine gaming regulations. All new account registrations require identity verification to confirm that the applicant meets the minimum age requirement before any gaming activity is permitted. We use a combination of document verification and account monitoring to detect and prevent underage access to our platform. If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring that your tmt account credentials are kept private and secure at all times. Any account found to belong to a minor will be immediately suspended and all funds will be returned in accordance with our terms and conditions. Parents and guardians are encouraged to have open conversations with young people about the risks associated with gambling and to make use of available filtering tools on shared devices. Protecting minors from exposure to gambling content is a responsibility we take seriously, and we welcome any reports of suspected underage access at [email protected].